Return & Exchange Policy

You can return eligible products within 30 days of purchase for a refund, exchange, or store credit. Returned items must be unused, in original packaging, and in sellable condition.

Simply email sale@rubyvibeco.com with your Order Number, product name(s), reason for return, and preference for refund, exchange, or voucher. Our team will reply with next steps and return instructions.

Returns and exchanges must be initiated within 30 days of purchase. Requests submitted after this window may not be accepted.

No. Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Each original order qualifies for one exchange only. Exchanges are processed once the returned product has been received and inspected.

Returned items must be unused, unopened, in original packaging, and free of damage to be eligible for a refund or exchange.

If your order arrives damaged, defective, or incorrect, contact us immediately at sale@rubyvibeco.com or 425-282-7082. We'll replace or refund your item at no extra cost.

Refunds are processed within 5-7 business days after we receive and inspect your returned items. You'll receive an email confirmation once the refund is issued.

Refunds are issued to the original payment method used at checkout. Please note that your bank or credit card provider may take additional time to post the refund.

We cannot accept returns for: - Final Sale items - Gift Cards - Used or opened products - Unauthorized returns

Unfortunately, international orders are not eligible for return or exchange at this time. However, if you receive a defective or incorrect item, contact sale@rubyvibeco.com for assistance.

Unauthorized returns will be refused and returned to sender at the customer's expense, so please contact our support team before sending back any item.

You'll receive a confirmation email once your return is received and approved for processing.

Customers are responsible for return shipping costs, unless the item is defective, incorrect, or damaged upon arrival.

Yes — gift recipients can request an exchange or store credit if the product is unused and in original packaging. Provide the original order number if available.

If more than 10 business days have passed since your refund confirmation, contact your bank or card issuer. If the issue persists, reach out to sale@rubyvibeco.com for verification.

Prepaid return labels are available for eligible U.S. orders only. International or APO/FPO returns must be shipped at the customer's cost.

Yes, as long as they are not labeled Final Sale and meet our standard return requirements.

📞 425-282-7028 ✉️ sale@rubyvibeco.com Our customer service team is available Monday-Friday, 9 AM-5 PM PST.

Because we want every customer to feel confident in their purchase. Our 30-day policy balances fairness, hygiene standards, and sustainability, ensuring every product returned meets our clean-beauty promise.