Question 1

What is Ruby Vibe Co?

Accepted Answer

Ruby Vibe Co is a women-owned beauty and self-care brand committed to creating high-quality products powered by science, innovation, and inclusivity. We focus on skincare, nail care, and beauty essentials designed for both professionals and everyday consumers.

Question 2

Where is Ruby Vibe Co based?

Accepted Answer

We are proudly based in Seattle, Washington, USA, with international partnerships for sourcing and product development.

Question 3

Is Ruby Vibe Co cruelty-free?

Accepted Answer

Yes! All our products are cruelty-free and never tested on animals. We also prioritize ethically sourced ingredients and sustainable packaging whenever possible.

Question 4

Are your products vegan?

Accepted Answer

Many of our products are vegan-friendly, but please check each product's ingredient list for specific details.

Question 5

How long does it take to process my order?

Accepted Answer

Orders are typically processed and shipped within   1-3 business days  (excluding weekends and holidays).

Question 6

What are the shipping options and delivery times?

Accepted Answer

Standard Shipping  (U.S. Contiguous States): 3-5 business days Alaska & Hawaii : 6-8 business days Puerto Rico & U.S. Territories : 12-14 business days PO Boxes & APO/FPO Addresses : 6-8 business days International Shipping : 7-14 business days (depending on location)

Question 7

Do you offer expedited shipping?

Accepted Answer

Yes! We offer   expedited and overnight shipping  for U.S. orders. Orders placed   before 12 PM PT (Monday–Friday)  are usually shipped the same day.

Question 8

Do you ship internationally?

Accepted Answer

Yes! We ship worldwide. However, international customers are responsible for customs duties, taxes, and import fees in their respective countries.

Question 9

How can I track my order?

Accepted Answer

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey.

Question 10

What is your return policy?

Accepted Answer

We accept returns and exchanges within 30 days of the purchase date. Items must be unused, unopened, and in original packaging. Shipping fees are non-refundable. Final sale items are not eligible for return.

Question 11

How do I start a return?

Accepted Answer

Visit our Returns Portal and enter your order number and zip code to begin.

Question 12

What if I received a damaged or wrong item?

Accepted Answer

We’re happy to help! Please contact sale@rubyvibeco.com within 7 days of receiving your order with your order number and photos of the item(s) for assistance.

Question 13

Can I cancel or modify my order after placing it?

Accepted Answer

Orders cannot be modified once placed, but cancellations may be possible if requested within 12 hours. Contact sale@rubyvibeco.com ASAP.

Question 14

What payment methods do you accept?

Accepted Answer

We accept: ✔ Visa, Mastercard, American Express, Discover ✔ PayPal, Apple Pay, Google Pay

Question 15

Is my payment information secure?

Accepted Answer

Absolutely! Our website uses SSL encryption to ensure all transactions are secure. We do not store payment details.

Question 16

Are your products safe for sensitive skin?

Accepted Answer

Yes! Many of our products are dermatologist-tested and formulated to be gentle on the skin. However, we always recommend doing a patch test before full use.

Question 17

Are your products FDA-approved?

Accepted Answer

As a cosmetic brand, our products comply with FDA regulations for safety and labeling. However, cosmetic products do not require FDA "approval" unless classified as OTC (Over-the-Counter) drugs (e.g., sunscreens, acne treatments).

Question 18

Do you have a rewards program?

Accepted Answer

Yes! Join Ruby Rewards to earn points on every purchase, referrals, and social media engagement. Points can be redeemed for discounts, exclusive gifts, and VIP perks.

Question 19

Do you offer discounts for first-time customers?

Accepted Answer

Yes! Sign up for our email newsletter and receive 10% off your first order.

Question 20

Do you offer professional or wholesale discounts?

Accepted Answer

We offer pro pricing for licensed beauty professionals and wholesale options for businesses. Please email sale@rubyvibeco.com for more information.

Question 21

How can I collaborate with Ruby Vibe Co?

Accepted Answer

We love working with influencers, beauty professionals, and content creators! If you're interested, fill out our Collaboration Inquiry Form or email collab@rubyvibeco.com.

Question 22

Do you offer affiliate programs?

Accepted Answer

Yes! Our Ruby Vibe Co Affiliate Program allows creators to earn commissions on sales. Stay tuned for updates!

Question 23

Do you offer brand sponsorships?

Accepted Answer

We selectively partner with nonprofits and community programs for social impact initiatives. Contact giving@rubyvibeco.com for partnership opportunities.

Question 24

Does Ruby Vibe Co give back to charity?

Accepted Answer

Yes! 2% of all sales go toward charitable causes: 🌟 1% to U.S. organizations supporting shelters, wellness, and community programs. 🌍 1% to global initiatives for mothers, orphaned children, and animal/environmental protection.

Question 25

Are your products sustainable?

Accepted Answer

We are committed to eco-friendly packaging, responsible sourcing, and reducing plastic waste. Our team is continuously working to improve sustainability practices.

Question 26

How can I contact Ruby Vibe Co?

Accepted Answer

For questions, concerns, or assistance, contact us at:  📍 Ruby Vibe Co LLC  2101 S Grand St, Seattle, WA 98144, USA  📞 Customer Support: 425-282-7082  📧 General Inquiries: sale@rubyvibeco.com  🌐 Website: rubyvibeco.com

Question 27

What are your customer support hours?

Accepted Answer

We’re available Monday–Friday, 9 AM–5 PM (PT). We do our best to respond within 24-48 hours on business days.

Question 28

Follow us on social media:

Accepted Answer

📸 Instagram: @rubyvibeco  📌 Pinterest: @rubyvibeco  📘 Facebook: Ruby Vibe Co

Question 29

Do I need to create an account to place an order?

Accepted Answer

No, you can check out as a guest, but creating an account allows you to: ✔ Track your orders easily ✔ Save shipping & billing details for faster checkout ✔ Access exclusive rewards & offers

Question 30

How do I create an account?

Accepted Answer

Simply click the “Sign Up” button at the top right of our website and enter your details.

Question 31

I forgot my password. How can I reset it?

Accepted Answer

Click “Forgot Password” on the login page and follow the instructions to reset your password via email.

Question 32

Can I change my email or shipping address after placing an order?

Accepted Answer

Unfortunately, once an order is placed, we cannot modify the email or shipping details. Please double-check your information before confirming your order.

Question 33

Are your skincare products dermatologist-tested?

Accepted Answer

Yes! Our skincare line is dermatologist-tested for safety, effectiveness, and non-irritation.

Question 34

Are your products suitable for sensitive skin?

Accepted Answer

Yes, most of our products are formulated with gentle and soothing ingredients. However, if you have ultra-sensitive skin, we recommend doing a patch test before full application.

Question 35

Can I use Ruby Vibe Co products if I’m pregnant or breastfeeding?

Accepted Answer

Most of our products are safe, but we always recommend consulting your doctor before using any new skincare products during pregnancy or breastfeeding.

Question 36

How do I store my skincare products?

Accepted Answer

To maintain freshness and effectiveness: ✔ Store in a cool, dry place away from direct sunlight ✔ Keep lids tightly closed after use ✔ Avoid getting water inside cream or gel-based products

Question 37

Do your products have expiration dates?

Accepted Answer

Yes! Each product has a manufacturing (MFG) date and an expiration date printed on the packaging. Once opened, we recommend using most products within 3-12 months.

Question 38

Where can I find the ingredient list for each product?

Accepted Answer

Every product page on our website includes a full ingredient list.

Question 39

Are your products free from parabens, sulfates, and artificial fragrances?

Accepted Answer

Yes! Ruby Vibe Co products are formulated without parabens, sulfates (SLS/SLES), phthalates, or harmful chemicals.

Question 40

Do you test on animals?

Accepted Answer

No, we are 100% cruelty-free!

Question 41

Do you use natural ingredients?

Accepted Answer

Yes! Many of our products contain plant-based extracts, essential oils, and naturally derived ingredients while still being backed by science.

Question 42

Are your nail care products safe for pregnant women?

Accepted Answer

Yes, our nail polishes and treatments are 10-free, meaning they are free of the 10 most common toxic chemicals found in traditional nail products.

Question 43

Do you offer wholesale or bulk orders?

Accepted Answer

Yes! We partner with retailers, salons, and beauty professionals. Email us at wholesale@rubyvibeco.com for details.

Question 44

Can I sell Ruby Vibe Co products in my store?

Accepted Answer

We’d love to partner with you! Contact us at wholesale@rubyvibeco.com to discuss retail partnerships.

Question 45

Do you offer private labeling or custom formulations?

Accepted Answer

At this time, we do not offer private labeling, but we are open to business collaborations. Email us at collab@rubyvibeco.com.

Question 46

How can I become a Ruby Vibe Co ambassador?

Accepted Answer

We’re always looking for passionate beauty lovers! Apply for our Brand Ambassador Program by emailing collab@rubyvibeco.com.

Question 47

Do you have an affiliate program?

Accepted Answer

Yes! Earn commissions by promoting Ruby Vibe Co through our Affiliate Program. Stay tuned for more details!

Question 48

Do you work with influencers or content creators?

Accepted Answer

Absolutely! If you’re a beauty influencer, nail artist, or content creator, email us at collab@rubyvibeco.com with your media kit and social handles.

Question 49

What is Ruby Vibe Co's commitment to sustainability?

Accepted Answer

We are committed to: ✔ Eco-friendly packaging using recyclable materials ✔ Sustainable sourcing of ingredients ✔ Reducing plastic waste

Question 50

Can I suggest a charity or cause for donation?

Accepted Answer

Yes! We are always looking for organizations to support. Email giving@rubyvibeco.com with your suggestions.

Question 51

My package is delayed or missing. What should I do?

Accepted Answer

First, check your tracking number for updates.  If your package is marked as delivered but you haven’t received it, wait 24-48 hours in case of carrier delays.  If the package is still missing, contact sale@rubyvibeco.com for assistance.

Question 52

My product arrived damaged or defective. What do I do?

Accepted Answer

Take clear photos of the damaged item and the packaging.  Email sale@rubyvibeco.com with your order number and photos.  We will issue a replacement or refund based on the situation.

Question 53

The product I want is out of stock. When will it be restocked?

Accepted Answer

Restocks depend on demand and availability. Sign up for email notifications on the product page to get alerts when it’s back!

Question 54

What are your Terms & Conditions?

Accepted Answer

Read our full Terms & Conditions.

Question 55

Where can I find your Privacy Policy?

Accepted Answer

We respect your privacy! View our Privacy Policy.

Question 56

How do you handle my personal data?

Accepted Answer

We only use your personal data to process orders and improve your shopping experience. We never sell your information.

Question 57

Still have questions?

Accepted Answer

Reach out to us! We’re happy to help. 😊  📩 DM us on Instagram (@rubyvibeco)  📧 Email us at sale@rubyvibeco.com  #RubyVibeCo #BeautyWithPurpose #GlowWithRuby

Question 58

Ruby Vibe Co LLC

Accepted Answer

📍 2101 S Grand St, Seattle, WA 98144, USA

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